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Need help shopping?

We're here to make shopping for records easy and enjoyable. Just choose one of the topics below.


Frequently Asked Questions:

    • I have an account at Collectors’ Choice Music/CCMusic.com. Does my CCMusic.com account work at CCVinyl.com?
    • No. While the companies are related, the websites are completely separate platforms and you will need a separate account at CCVinyl.com. We hope you enjoy both of our sites.
    • How much do you charge for shipping?
    • See Shipping Rates for all shipping information.
    • Do you charge sales tax?
    • We only collect sales and use tax as required by applicable law. Your order total will reflect any applicable tax. Only orders shipped to the states of California, Illinois, Kentucky and Florida will be charged sales tax on the order total (items + shipping & handling).

      California orders will have 8% of order total collected.
      Illinois orders will have 6.25% of order total collected.
      Kentucky orders will have 6% of order total collected.
      Florida orders will have 6% of order total collected.

    • Is it safe to use my credit card?
    • Yes. We use encryption technology to keep your information safe.
    • Why does Explicit Content appear next to some album names?
    • Explicit Content appears next to albums that have been identified as containing strong language and/or language depicting sex or violence. For more information, please visit: Parental Advisory Label ("PAL") Program.
    • What is your return policy?
    • Please see our Return Policy for specific information regarding returns.
    • Why do you want my phone number to check out an order?
    • Some shippers require the phone number to aid in resolving delivery problems.
    • What payment methods do you accept?
    • We accept Paypal, Visa, MasterCard, American Express, and Discover.
    • Do I have to enter my credit card number every time I place an order?
    • No, you can save your credit card in your account.
    • When will my order arrive?
    • Most orders should arrive within 2 - 7 days when standard delivery is selected. Before checking out your order you have an option of selecting Standard Delivery, Two-Day, or Next-Day service. Detailed shipping information, including estimated delivery time, is included in our Shipping Policies section.

Searching

Search Tips

Searching for music on CCVinyl.com is very simple. Here are some helpful tips:

  • Artist name and/or album title do not need to be in any specific order.
  • Words such as a, and, are, at, be, for, on, or, that, and the are examples of common words and are ignored during our search.

Shipping & Returns

CCVinyl.com uses several different carriers to assure your order arrives as fast as possible based on your choice of shipping options.

  • To guarantee same day shipping, Two-day and Next-day orders must be received before 11:30am EST Monday through Friday. Two-day and Next-day orders are delivered on normal business days. Two-day and Next-day orders placed after 11:30am EST will be received the next business day. Saturday or Sunday delivery is not available with Two-day and Next-day shipping options.

Notes

  • Shipping charges may include handling fees and may be weight-based or flat-rate. They may include other service and delivery charges, depending on the shipping method and option selected.
  • Shipping charges are calculated at the time your order is placed.
  • The possible shipping options are Standard, Standard (non-48-state) service, APO/FPO Priority service, Two-Day service, and Next-Day service. Shipping options available for your order will be displayed during the checkout process.
  • For military addresses you will need to enter APO or FPO in the City field and select the appropriate state code of "AE", "AA", or "AP". The country will still be United States. Only US Domestic Mail is available to Military addresses.
  • Delivery Confirmation service is not available for APO/FPO destinations and US territories and possessions (except Puerto Rico and US Virgin Islands where service is available).

Shipping Rates

  • To check your shipping rate, please add items to the cart and fill out the checkout page. The next page will show your shipping rate.

Return Policy

We want to make sure that you and your turntable are happy!

If you have received damaged, defective, or incorrectly shipped merchandise please notify our Customer Service department within 30 days and follow the Returns Procedures below for a full refund and/or to request a replacement order.

If you simply changed your mind, please notify our Customer Service department within 30 days and refer to the Returns Procedures below. Please keep in mind that in this case we’ll only accept returns of unopened merchandise in perfect resalable condition. Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with the return shipment.

Important Information

All returns must be approved by Customer Service. Once validated, a Return Authorization Number (RA#) is issued. All returns must display the Return Authorization number on the outside of each box, along with the customer's return address. Returns received at our facility without an authorization will be refused on delivery.


Returns Procedures

Please follow the simple steps below to ensure a fast and accurate processing of your return and credit or re-shipment:

1. Contact Customer Service

You must contact Customer Service to obtain a Return Authorization Number (RA#). Returns cannot be accepted without this number. You may email customer service at support@ccvinyl.com or call toll free at (844) 45-VINYL (844-458-4695).

  • Please include the following information in your e-mail:

    1. Your order confirmation number
    2. Your name
    3. Your e-mail address
    4. Your phone number
    5. Item UPC# (barcode)
    6. Product Name
    7. Reason for return
2. Pack and Send
  • Fill out the return label (provided on the back of your invoice), including your RA#. Returns cannot be accepted without an RA#.
  • Enclose merchandise and this completed form in a sturdy package (the original package is preferred).
  • Enclose the original packing slip/invoice in the package.
  • Affix the return label to the outside of the package and send to the following address:
    CCVinyl.com
    DirectToU, LLC Returns Department
    300 Omicron Ct.
    Shepherdsville, KY 40165


Ordering

Gifts

Gift Message

  • Gift messages can be included in your order.
  • During checkout, you may enter a gift message that will display on a gift invoice.
  • Gift invoices do not display pricing.

To check your order status log into your account. Order Status


Payment Method

PayPal

We accept payments made through your PayPal account. If you do not have a PayPal account, you will have the opportunity to create one during checkout.

Credit Cards

We accept Visa, MasterCard, American Express, and Discover entered during your checkout process or through the PayPal payment page.

Notes:

  • Checks and money orders are not accepted. However, payment made through PayPal can be done using an eCheck. Use of an eCheck will delay the order to allow the check to clear.
  • All prices are in US dollars.

Product Availability

Product Availability

Every item in the store contains either an add to cart, backorder, special order or pre-order button. If we have the product in-stock, we will fill the order right away. Occasionally buttons will change during the checkout process. The checkout process queries the actual inventory and updates quantity available.

Backorders

Every item in the store contains either an add to cart, backorder, special order or pre-order button. If we have the product in-stock, we will fill the order right away. Occasionally buttons will change during the checkout process. The checkout process queries the actual inventory and updates quantity available.

Special Orders

Special orders are items that we do not normally stock. We will work to obtain your product as soon as possible. We will hold your special order in our system for 45 days. If we cannot fill the order after that period, we will cancel the special order.

Pre-Orders

We offer pre-orders for upcoming new releases which allows you to reserve your copy before it is available in stores. When you place a pre-order, your reservation is saved in our system and your order is shipped to reach you on or shortly after the official release date. We may not ship items to arrive prior to an official release date and delivery times vary by carrier.

Unavailable

These are items in our database that are currently unavailable. Although we are not able to fill orders for unavailable product, displaying these titles provides information. Sometimes items may become available, check back later to see if the item has become available.

Note:

Items specified as Backorder or Special Order will be held for 45 days in an effort to secure the Item. Pre-orders will be shipped when they arrive in our facility to arrive no earlier than the street date, if the product is available.


Secure Shopping

Shopping on our site is secure.

  • Your credit card information is safe on our site.
  • Your computer will display a key or lock icon at the bottom corner of the window once you are in secure mode.
  • You will also notice that http in the URL changes to https.

Recommended Browsers

Recommended web browsers

We've designed CCVinyl.com to work with most web browsers. We recommend that you always use the current version of browsers to make sure that our web pages display quickly, and that you have the latest security updates. If you use older browsers, you might notice that some functions and features stop working as we make upgrades to CCVinyl.com.

Recommended browsers

Here's a list of browsers we support and where to get them.

Operating system Recommended browser
Windows Microsoft Internet Explorer 9+, Mozilla Firefox, Apple Safari for Windows, or Google Chrome (latest versions)
Mac Apple Safari or Mozilla Firefox (latest versions)
iOS Safari iOS (latest version recommended)
Android Android Browser 2.2+

Notes:

If you have difficulties using a part of CCVinyl.com , make sure you're using the latest version of one of the recommended browsers.

Browsers we don't support

Browsers we don't support include:

  • Firefox 1.x or 2.x on all platforms (we encourage you to upgrade to the latest version)
  • Microsoft IE 8 and earlier for Windows
  • Safari 1.2x and below for MacOS X
  • All other unlisted browsers